Shipping policy
Shipping Policy
Thank you for choosing Moravisofa Prime. We strive to provide a reliable and transparent shipping experience so you can style your home without delay. Please review our shipping policy details below.
1. Shipping Fees
We proudly offer Free Standard Freight & Curbside Delivery on all eligible orders across the contiguous United States. There are no hidden handling fees or unexpected surcharges added at checkout.
2. Order Processing Time
- All orders undergo multi-point upholstery seam audits, frame joinery checks, hardware fastener verification, and heavy-duty protective crating prior to dispatch.
- Processing Time: 1 - 3 business days (Monday to Friday, excluding federal holidays).
- Orders placed over weekends or observed holidays will begin processing on the following business day.
3. Estimated Delivery Time
- Transit Time: 7 - 14 business days after the processing period is complete.
- Please note that transit times are carrier estimates and may vary slightly depending on your regional delivery destination, municipal freight access rules, and carrier scheduling for large-parcel freight delivery.
4. Freight Delivery & Tracking
Once your order has been dispatched from our distribution hub, a shipment confirmation email containing a freight tracking number and carrier details will be sent to the email address provided at checkout. For oversized furniture deliveries, the freight carrier will contact you via phone or SMS to schedule an appointment window prior to delivery.
5. Delays and Exceptions
While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to severe weather disruptions, regional freight terminal congestion, or highway logistics delays. Moravisofa Prime is not liable for external carrier delays, but our support team will actively assist you in tracking your shipment to resolve any delivery issues.