Refund policy

Return Policy

At Moravisofa Prime, we want you to be completely delighted with the aesthetic, proportion, and comfort of your furniture. If a sofa or armchair does not fit your room layout or decor scheme, we offer a comprehensive return window. Due to the high cost of freight transit, upholstery cleanliness standards, and wood frame integrity, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The sofa, sectional, armchair, or ottoman must be completely unused, unlaundered, unassembled, and in its original, brand-new condition.
  • Hygiene & Upholstery Preservation Standards: Fabric and leather upholstery must be 100% free from domestic pet hair, body odors, smoke scents, perfume, liquid spills, stains, or fabric pilling. We strictly cannot accept seating showing evidence of domestic use or food marks.
  • All original packaging, heavy-duty cardboard boxes, internal foam edge protectors, dust wrap, leg hardware packets, assembly tools, and instruction manuals must remain fully intact and included in the return parcel.
  • Items showing signs of assembly bolt cross-threading, wooden leg gouges, bent internal sleeper hinges, or discarded shipping boxes will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all freight and return shipping costs associated with returning their furniture items. Return shipping costs are non-refundable. Because sectional sofas and armchairs require LTL freight transit, we strongly recommend using a reputable palletized freight carrier with full tracking and transit insurance, as Moravisofa Prime cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@moravisofaprime.shop within 30 days of delivery. Please include your order number, furniture model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized freight repackaging instructions.
  3. Do not mail your items back to the address printed on the original bill of lading or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a fabric colorway, orientation, or delivery address), contact us immediately at support@moravisofaprime.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated freight fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned furniture arrives at our designated logistics facility, our upholstery quality inspection team will examine each piece to verify compliance with our return conditions (unused state, zero fabric stains/pet hair, intact wooden joinery, complete leg kits, and undamaged original packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@moravisofaprime.shop for further assistance.